Getting Started

Scheduling

All appointments are on a first-come, first-serve basis. Once you’ve received your quote, confirmed your appointment via Time To Pet and paid the $50 security deposit, your appointment time will be secured. All unconfirmed appointments will be cancelled.  If there is a need to reschedule your services, dates, or times, please contact us at your earliest convenience at info@thislildogofmine.com.

New Client Paperwork

Getting Started with these 4 Simple Steps –

Step One:

Complete a client account on Time To Pet. 

New Client Request

Step Two:

Create a new client account four to five days before scheduling your meet and greet consultation.

Step Three:

All clients will receive a confirmation email 24 hours within your submission.

Step Four:

Once you receive a confirmation email, please schedule an in-home meet and greet appointment. Your meet and greet consultation is an opportunity for you and your sitter to get acquainted about the needs of you and your pet in the comfort of your own home.

Time To Pet

Once your new client account request is received and your meet and greet  has been set, your request will be approved on our payment and scheduling system Time To Pet with the information you provided.

When your account is activated, you will be able to confirm all your information, schedule services and add a credit card to leave on file for future processing payments for services.

Here are some helpful links for the client portal in Time To Pet

http://help.timetopet.com/collection/7-client-portal

http://help.timetopet.com/article/46-requesting-services

Security Deposit

After your initial meet and greet appointment, you will receive an invoice via Time To Pet that gives a detailed breakdown of rates and services, including the $50 security deposit that secures the agreed upon appointment dates and services.

Key Policy

A copy of your house key must be provided at time of registration / consultation. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. NO KEYS will be mailed by regular mail, hidden outside or locked in homes on last visits. Should keys become unusable, lock malfunction, or for any other reasons beyond Pet Sitter’s control, This Lil Dog of Mine and Pet Sitters have authorization to employ the services of a locksmith to gain entry into a Client’s home on Client’s behalf, if client is not available to unlock the premise. Client will be responsible for all expenses incurred and reimburse This Lil Dog of Mine upon return.

Payment

The surcharge for electronic transactions will be included in the rates for services requested. All payments via Time To Pet will be collected on the day services begin. Prices are determined by scheduled dates and the type of service that will be rendered. Cost and service options will be discussed during the initial meet and greet appointment. If you have any additional questions regarding payment, please contact us at info@thislildogofmine.com.

Cancellation

All services requested through Time To Pet client portal are NOT finalized until the PET OWNER receives an approval for the requested services. All services over $100 require a $50 security deposit. Security deposits will be subtracted from the TOTAL for requested services. Full payment for services are DUE at the beginning of requested service dates.

All cancellations must be made 48 hours after payment received to obtain your $50 security deposit.  To get it back if a cancellation needs to be made, please contact us immediately at info@thislildogofmine.com. If you fail to notify us of your cancellation within this time frame, your deposit will become non-refundable.

Same day cancellation will result in a 50% charge for requested services for that day. If OWNERS decide to extend their trip there must be a 24 hours’ notice.

We look forward to you getting started with our pet sitting services!

 

GIVE US A CALL NOW! 

(775) 964-8497Getting Started - Austin Pet taxi services