Frequently Asked ?
How to get started with services?
Use Create New Client Login to create a profile on Time To Pet. Once we receive a notification from Time To Pet about your request, we will approve it. You will then receive a notification via email that your account has been approved. Once you activate your account and submit your service request, we will contact you about scheduling a meet and greet with one of our professional pet sitters.
Why should I hire a professional Pet sitter, rather than just a pet sitter?
A pet sitter can be a friend or a neighbor, and they can be great resources when they are available, however, sometimes your pet is not their priority and they rush through a visit. When you hire a pet professional, you have an individual who has a passion for pet-sitting, and their priority will be your pet’s care and needs. When hiring TLDOM, you will get a professional pet sitter that is 100% insured and bonded, with references, service contracts, professional associations, and a wealth of knowledge to properly caring for your pet.
Do you provide boarding services?
Unfortunately, we do not provide boarding services. We provide in-home pet-sitting services. This service allows for your pets to stay in the comforts of an environment they are most comfortable with.
What is your animal handling and pet care experience?
TLDOM has been around animals for years and has attended various animal handling training. All sitters maintain CPR and First Aid Certification.
Can you provide proof of who you are insured and bonded through?
Yes, we are insured through Pet Sitters Associates, LLC; EAU Claire, WI. During our initial interview, we will show you copies of our policy documents.
Will the same person be sitting for my pet the entire time?
The sitter that you meet for your initial meet and greet will be the sitter that will be sitting for you entire time you utilize our services. Only in emergency circumstances will another sitter or the owner step in to take over pet care services, in which case you will be notified.
What are your requirements for dog walking?
The only requirements that we have for dog walking services is that your pet has a proper fitting harness and/or collar, updated ID tags, and a proper leash.
Do you provide any discounts?
We do provide various discounts throughout the year. That’s why it’s important to subscribe to our newsletter and follow us on social media to stay updated.
How far are you willing to travel?
We travel to all areas within a 20 mile radius of the 78717 zip code, but not limited to. We are always willing to make accommodations. Call us for more details.
What types of pets do you care for?
We are capable and available to care for a variety of pets including dogs, cats, guinea pigs, birds, chickens, rabbits, reptiles, and more.
What is your cancellation policy?
All services requested through Time To Pet client portal are NOT finalized until the PET OWNER receives an approval for the requested services. All services over $100 require a $50 security deposit. Security deposits will be subtracted from the TOTAL for requested services. Full payment for services are DUE at the beginning of requested service dates.
All cancellations must be made 48 hours after payment received to obtain your $50 security deposit. To get it back if a cancellation needs to be made, please contact us immediately at firstname.lastname@example.org. If you fail to notify us of your cancellation within this time frame, your deposit will become non-refundable.
Same day cancellation will result in a 50% charge for requested services for that day. If OWNERS decide to extend their trip there must be a 24 hours’ notice.
Can you provide references?
You can see all of our reviews on Yelp, Google and Facebook. Some are found on our home page.
How should I schedule services?
All service requests should be made through Time To Pet and/or email. Service requests should not be made through your sitter.
If services are not made through Time To Pet or scheduled through email, neither you nor the sitter will have the protection of our liability insurance, and no guarantee that the visit will be scheduled.
How will I know if the pet sitter actually showed up?
We pride ourselves on being a responsible and trustworthy company. In efforts to give our clients a sense of relief and a little more reassurance while they are away, we provide all of our sitters with use of industry-leading scheduling software that shows visit start and end times; it also uses GPS to track and display walk and taxi services. Once the visit is completed the sitter sends an update including photos to an activity feed in the portal for you to review.
How do I pay?
Once you receive your invoice for services via Time To Pet and if services are over $50, a security deposit of $50 will be placed on your card left on file. We accept all major credit cards, cash, and debit cards. All remaining balances are you due the first day of service. If balances are not paid before services start, we will automatically charge you card on file. If services need to be extended, there will be a guarantee payment at the same rate for all services at time of requested change. Although not required, if you wish to tip your sitter, you may select the amount when paying your invoice.
What if there is an emergency and my pet requires medical attention?
In the event that your pet becomes ill or is in need of a medical emergency, we will transport them immediately to a specified vet per your instruction. If your specified vet is unavailable, the pet will be taken to the closest vet or Emergency Care Hospital for animals.