get started with these simple 3 steps
New Client Processing
STEP 1: Create a new client account at least four (4) days before scheduling your initial meet and greet consultation.
STEP 2: You will receive a confirmation email within 24 hours after your submission.
STEP 3: Once the confirmation email is received, please schedule an in-home meet and greet consultation. Your meet and greet consultation is an opportunity for you and your sitter to get acquainted about the needs of you and your pet in the comfort of your own home.
All appointments are on a first-come, first-serve basis. Once you’ve received your quote, confirmed your appointment via Time To Pet and paid the $50 security deposit, your appointment time will be secured.
All unconfirmed appointments will be cancelled. If there is a need to reschedule your services, dates, or times, please contact us at your earliest convenience at firstname.lastname@example.org.
This lil dog of mine
We’re Excited to meet you & your pets!
secure payment + scheduling + pet status updates
Time to Pet
Once your new client account request is received and your meet and greet has been set, your request will be approved on our payment and scheduling system Time To Pet with the information you provided.
When your account is activated, you will be able to confirm all of your information, schedule services, and add a credit card to leave on file for future processing of payments for services.
Here are some helpful links for the client portal in Time To Pet:
After your initial meet and greet appointment, you will receive an invoice via Time To Pet that gives a detailed breakdown of rates and services, including the $50 security deposit that secures the agreed upon appointment dates and services.
A copy of your house key must be provided at time of registration/consultation. If you live in a gated community, you must provide a gate card, remote or appropriate access codes.
KEYS will NOT be sent regular mail, NOR hidden outside or locked in homes on last visits. Should keys become unusable, there is a lock malfunction, or there are any other reasons preventing access beyond Pet Sitter’s control, This Lil Dog of Mine will employ the services of a locksmith to gain entry into your home on your behalf, if no one is available to unlock the premise. As the client, you will be responsible for all expenses incurred in order to access the premise, and agree to reimburse This Lil Dog of Mine upon return.
Full payment for services are due at the beginning of requested service dates.
Prices are determined by scheduled dates and the type of service that will be rendered. Cost and service options will be discussed during the initial meet and greet appointment and may be subject to change based on the specific needs of your household and pet(s).
All services requested through Time To Pet client portal are NOT finalized until the PET OWNER receives an approval for the requested services.
Services totaling $100 or more require a $50 security deposit. Security deposits will be subtracted from the TOTAL for requested services.
All payments via Time To Pet will be collected on the day services begin. The surcharge for electronic transactions will be included in the rates for services requested.
If you have any additional questions regarding payment, please contact us at email@example.com.
All cancellations must be made 48 – 72 hours before scheduled services to receive a refund of your $50 security deposit. If a cancellation needs to be made, please contact us immediately at firstname.lastname@example.org or call. If you fail to notify us of your cancellation within this time frame, your deposit will become non-refundable.
Same day cancellation will result in a 50% charge for requested services for that day.
Delays and Extensions
If OWNERS decide to extend their trip there must be at least a 24-hour notice, or you will become subject to a penalty fee not to exceed $100 in addition to the normal charges for services.